Política de reembolso

Returns and Refunds Policy

We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return. 

The item must be in the same condition as when you received it, unused, with tags attached, and in its original packaging, in order for the return to be accepted. You will also need the receipt or proof of purchase. 

To initiate a return, you can contact us at anthonyzambranoc2006@gmail.com. It is not necessary to send the product back in all cases; we will evaluate your situation and resolve it with a refund or reshipment as appropriate.

If the return is accepted, we will send you instructions on how to proceed. Please note that return shipping costs are the responsibility of the customer, unless the item is defective or incorrect. Items returned without prior request will not be accepted.

Damages and Issues

Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess the problem and resolve it at no additional cost to you.

Exceptions / Non-Returnable Items

We do not accept returns on personalized or special order items. We also do not accept returns on sale items or gift cards. For any questions about a specific item, please contact us before making your purchase.

Exchanges

The fastest way to get what you're looking for is to contact us so we can review your case. Once the return is approved, you can make a separate purchase of the new item.

Refunds

We will notify you once we have reviewed your case and let you know if the refund has been approved. If approved, you will be refunded to your original payment method within 10 business days. Please remember that your bank or card issuer may take some additional time to process the refund.

 

If more than 15 business days have passed since we approved your return, please contact us at anthonyzambranoc2006@gmail.com.